The call that comes in while you're on a roof. Michelle answers it.
Get voicemail and most callers hang up and try the next shop. Michelle picks up instead. She books the job. You stay on the tools.
One missed after-hours call can be a $7,500 job gone to the next number. Michelle answers 24/7, on your line, in your trade.
What she handles.
And what she hands to you.
- Answers every call, 24/7
- Gets the job details
- Books the appointment
- Texts the caller a confirmation
- Texts you a summary
- Logs every call to one dashboard
- Calm an angry or upset caller. She hands those to you.
- Go off the script you set. She stops and flags it.
- Guess what you would want. She follows your rules and surfaces the rest.
- Make the hard calls. She hands those to you before guessing.
A receptionist who hands you the call she can't take
beats one who fakes an answer.
When a call needs you, you get it fast, with everything she already gathered. Every call is recorded and logged, so if something goes wrong you see exactly what was said and fix it. You never guess at what happened on your own phone.
Voicemail, an answering service, a part-time dispatcher, or Michelle. What each one costs, and what each one actually does.
| Option | Monthly cost | Does | Does not |
|---|---|---|---|
| Voicemail | $0 | Takes a message | Most after-hours callers never leave one |
| PatLive Starter | $250/mo (75 min, $2.35/min overage) | Real voice, reads a script | Won't book the job |
| PatLive Standard | $460/mo | More minutes, real voice | Won't book the job |
| Ruby (100 min) | $395/mo | Human voice, can transfer calls | Won't book the job |
| Part-time dispatcher | $1,200/mo + payroll | Books the job, real judgment | Fixed hours, no nights or weekends |
| Michelle (Operate) | $399/mo | 24/7; books the job; texts you and the caller; one dashboard | Not human; hands off-script calls to you |
- Confirmation texts to the caller and to you
- A daily summary of every call she handled
- Anything off the script
- Price questions
- Complaints
- Jobs over your dollar limit
- Anything past a standard reminder
- Anything past a canned reply
When a call goes past the script, Michelle tells the caller someone will follow up, ends the call, and flags it on your dashboard. She does not guess.
You write the script. You set the rules. Your dashboard shows them in plain words, and you change them anytime.
Keep it.
Operate doesn't replace it.
Jobber organizes the jobs you booked. Michelle books the ones you are missing.
Keep Jobber for what it does well: the dispatch board, the tech app, the job history. Michelle does the part Jobber doesn't. She answers your phone 24/7 and books the job. Both, side by side.
Michelle gets the job details and puts them on your dashboard. When you grow into needing dispatch software, she connects to Jobber and Housecall Pro. You add it when you need it, not on day one.
A real timeline.
Not a vague promise.
Set up in under 15 minutes. Michelle starts answering your phone. Every call lands on your dashboard.
By the end of week one your dashboard shows every call and its summary, anything waiting on your okay, everything she handled on her own and the rule she followed, and how many calls you were missing before her.
You review what she held for you. Approve it, fix it, or add a rule so she handles it next time. Nothing technical to write.
Your calendar connects. Bookings drop straight into your dispatch system.
One dashboard: calls answered, jobs booked, what she cost. One simple question: did Michelle pay for herself this month?
Set up in under 15 minutes.
Tell us about your business. We set Michelle up and she starts answering today.
$399/mo. 30-day money-back guarantee. No free trial.